2022中德高水平医院管理会议

5月13日下午东莞市中医院院长邓伟均、副院长黄绍刚带领全院各临床科室主任及职能部门负责人与慕尼黑哈拉兴骨科医院创始院长、德国脊柱学会创始主席、欧洲脊柱学会前主席Prof. Mayer共同召开2022中德高水平医院管理会议。

On May 13, the Sino-German Video Conference on High-level Hospital Management was held by the President Deng Weijun and the Vice President Huang Shaogang of Dongguan TCM Hospital, and Prof. Michael Mayer, the Founding Medical Director of Schön Klinik Munich Harlaching, Founding President of German Spine Society and former President of EUROSPINE. The attendees include the Directors from all the clinical departments and the administration departments.

Mayer教授指出，对于一家医院来说，成功的关键因素有以下四点：建设优秀的基础设施，提供卓越的医疗服务，制定国际化高规格质量标准以及高效的流程管理。而高效的流程管理中最重要的一环为打造企业文化，企业文化指的是决定一家医院员工与管理层之间协作和配合度的信念和行为。

Prof. Mayer pointed out that, for a hospital, the keys to success consist of four aspects - excellent infrastructure, ‘premium medicine’, high international quality standards and process management. An essential part of process management is to create a corporate culture, which refers to the beliefs and behaviors that determine how a company’s employees and management interact.

企业文化的基石在于领导层，一家医院的成功需要领导层做到目的明确，包容职工，用自身影响力引导职工，在院内培养团队协作精神。Mayer教授谈到，要打造企业文化，首先要为医院设立发展的愿景，制定工作理念，让全院职工为了共同的目标一致行动，互相信任。加强沟通是建立信任的唯一途径，医院可通过各种形式的会议和活动与员工进行公开透明的对话，让员工及时了解医院发展的现状以及近期规划。

The fundamentals of leadership are very important to creating a good corporate culture. The leadership of hospital management should be purposeful, inclusive, and lead the employees with influence as well as foster collaboration. To achieve this, a vision should be created that everyone shares. Then a work- philosophy should be defined. Everyone should act in concert and create trust. Communications create trust. Multiple forms of events and activities can be held internally and interdepartmentally for public and transparent communications, which enable the employees to know the current situation and plans in due time.

会议最后教授总结：团队协作的工作理念是高效的流程管理的保证，医院的成功取决于团队的建设及职工对医院的认同感和归属感。

At the end of the lecture, Prof. Mayer summarized that cooperative work-philosophy guarantees excellent process management and that team building and corporate identity determine a hospital’s success.